FAQ

1. What products does Nrova offer?

Nrova offers a variety of products, including the NeckEase 3-in-1 Neck Massager, AlphaBar Ultimate Strength Trainer, and the Magnetic Adventure Bag. 

2. How can I track my order?

You can track your order by visiting the "Track Your Order" page on our website. Simply enter your order details to view the current status of your shipment. 

3. What is Nrova's shipping policy?

Once we receive your order, we process it within 2-3 business days, which includes production time since many of our products are made to order. After processing, delivery typically takes approximately 4-5 days. Please note that shipping carriers may experience delays due to unforeseen circumstances. 

4. What is your return and exchange policy?

If you receive an item that is not as described or is defective, we cover the return shipping cost and will replace the item as soon as possible. All returns must be in their original packaging and condition and must be made within 15 days of the delivery date. 

5. How can I contact Nrova's customer support?

Our customer support team is available 24/7 to assist you. You can reach us via email at Info@nrova.com. 

6. Does Nrova offer international shipping?

Currently, our shipping policy details are primarily focused on domestic shipping. For inquiries about international shipping, please contact our customer support team at Info@nrova.com for more information.

7. Are there any ongoing promotions or discounts?

Yes, we are currently celebrating over 286,202 orders with a Spring Sale offering up to 60% off plus free shipping. Please visit our website to take advantage of these limited-time offers. 

8. How can I stay updated on new products and promotions?

To stay informed about our latest products and promotions, consider subscribing to our newsletter or following us on our social media channels. Links to these can be found on our website.